Taylor Linke is the Health Care Authority’s (HCA) first director of the IT innovation and customer experience administration and has worked for the state of Washington for 18 years. Taylor recently shared some insights about her passion and commitment to her work. As a leader of customer service at HCA…

The Health Equity Spotlight is a feature that recognizes an individual, program, or effort at Health Care Authority (HCA) that is advancing health equity. This month, we celebrate the Plain Talk program. Plain Talk is our state’s effort to use clear, direct language in how we communicate with the public…

Sue Green, a project director in Health Care Authority’s (HCA) Division of Behavioral Health and Recovery, received the Governor’s Lifesaving Award for saving a life while on duty. Sue, a substance use disorder professional, performed hands-on assistance after recognizing someone was experiencing an overdose and administered lifesaving treatment in September…

Making us the first Washington State government agency to earn the distinction — HCA has been officially recognized as a Healthy People 2030 Champion by the Office of Disease Prevention and Health Promotion (ODPHP) for our efforts to improve health and well-being at the local, state, and tribal levels. We are one of only three organizations in Washington State that have earned this…

There aren’t many providers who specialize in assistive communication technology like Donna Cole Wilson. The Seattle-based speech language pathologist works with people of all ages who have acquired or developmental disabilities and rely on alternative and augmentative communication technologies. For over 20 years, Donna worked with clients who use assistive…

When clients and providers connect with Washington Apple Health (Medicaid) customer service, trained staff are there to answer questions and reduce barriers to care. Staff help Apple Health clients understand and use their coverage and answer billing or benefits questions for providers. Cynthia, an Apple Health customer service team member…

Collegiate Recovery Programs are becoming more widespread nationwide, and each started in a slightly different way. As they have grown in popularity and demand, they are becoming more of a household name. Health Care Authority awarded a state grant to Renton Technical College to establish a program on their campus. …

What is Native American Heritage Month? November is Native American Heritage Month, a time to honor and recognize the indigenous peoples of this land. The celebration of Indigenous cultures began as a week-long celebration in 1986, when President Reagan proclaimed the week of November 23–30, 1986, as “American Indian Week.” …

Today, the Health Care Authority (HCA) and Department of Social and Health Services (DSHS) submitted the waiver renewal application for the Medicaid Transformation Project (MTP). What’s MTP and why renew it? MTP is our state’s Section 1115 Medicaid demonstration waiver, which is an agreement between HCA and the Centers for Medicare & Medicaid Services (CMS). It…